AIROIOPS for E-Commerce and Retail · Answer everyone, lose no one.

Industry benchmarks · why the leak is real

~70%

Cart abandonment commonly runs around 70 percent across online stores. Most of those carts get no follow-up at all.

Fast wins

A fast first reply to a support question strongly lifts conversion and satisfaction. Slow replies quietly cost you the sale.

After hours

A large share of support messages and DMs arrive after hours, when no one is staffing chat and buyers are still ready to spend.

ONE REAL DAY AT YOUR STORE

The leak you can feel but never quite catch.

The cost today

It is a Sunday and the tickets are piling up.

Overnight, eleven support messages landed. Most of them are the same question, where is my order, and a few are asking if a size runs small or how to start a return. Two Instagram DMs came in around midnight asking if you ship to Canada and whether the sold-out color is coming back. You get to them Monday afternoon. One buyer already requested a refund out of frustration. The DMs went cold.

Meanwhile, fourteen carts got filled and abandoned this weekend and nobody followed up on a single one. The buyers from last month who would happily leave a five-star review never got asked. Your Shopify orders and customer tags are not flowing into Klaviyo cleanly, so half your flows are firing on stale data. That is a normal weekend, and it is bleeding revenue you never see on a report.

What I install

Now nothing lands without an answer.

Every support ticket, Instagram DM, and email gets a real reply in seconds, day or night, in English or Spanish. Where-is-my-order pulls live tracking from Shopify and answers instantly. Returns and size questions get handled without a human touching them, and anything sensitive gets a clean handoff to your team.

Every abandoned cart gets a warm, on-brand nudge with the items still in it, and a lot of them come back. After delivery, the AI asks happy buyers for a Google review at the right moment. And your orders and customer data stay in sync between Shopify and Klaviyo on their own, so your flows fire on real data. You walk in Monday to answered tickets and recovered sales instead of a backlog.

WHAT I INSTALL

Six pieces, built for an online store, wired into your stack.

The Support Agent

Answers every support ticket, Instagram DM, and email the second it lands, handles your common questions, and resolves most of them 24/7 in English and Spanish.

Works inside Gorgias or Zendesk

Order and Returns Handler

Answers where-is-my-order with live tracking, walks buyers through returns and exchanges, and checks stock and sizing, so the same questions stop eating your day.

Reads live data from Shopify

Abandoned-Cart Recovery

Reaches out to every shopper who filled a cart and left, with the items still in it and a friendly nudge, then answers any last question and helps them check out.

Triggers through Klaviyo

Reviews on Autopilot

After delivery, the AI asks happy buyers for a Google review at the right moment and points the rare unhappy one to you privately first. Your rating climbs on its own.

Routes to Google reviews

Repeat-Purchase Reactivation

Knows when a buyer is due for a refill or a fresh order and reaches out at the right moment with the right product. The rebuy machine that runs while you focus on the store.

Personalized from order history

Data Sync and One-Screen View

Keeps orders and customer data flowing between Shopify and your other tools, with a single calm view of what got answered, recovered, and reactivated while you were busy.

Your real numbers, in one place

IT RUNS MY OWN BUSINESS

I do not just sell this. I run my own company on it.

A Las Vegas service business

Owner-operated · Las Vegas, NV

Its calls are answered by an AI voice agent, day and night.
Customers get texted back automatically, without me touching the phone.
The same booking and follow-up engine I would install at your business.

The exact system I install for you already answers the phone, books the jobs, and texts the customers at my own Las Vegas business. You can talk to it right now and watch it book you.

Talk to the AI → Get your free assessment

STRAIGHT ANSWERS

The things store owners actually ask me.

Will it sound robotic to my customers?

No. The replies are written in your brand's tone, warm and on-brand, not a clunky canned macro. Most customers just feel like support answered fast. And it always offers a clean handoff to a human when something is sensitive or out of scope.

Does it actually work with Shopify and Gorgias?

Yes. It works inside Gorgias or Zendesk, reads live order and tracking data from Shopify, and triggers cart and email flows through Klaviyo, whichever you run. Your store does not change. There is no double entry and nothing to rip out.

What about getting answers wrong?

The AI only handles what your support already handles: order status, returns, sizing, common questions, and follow-up. It pulls live data instead of guessing, and anything refund-related, sensitive, or out of scope gets handed to your team. We scope exactly what it can and cannot say before it goes live.

What does it cost to start?

The assessment is free. I look at your tickets, DMs, abandoned carts, and reviews, and hand you a short map of where the money is leaking, ranked by what pays back fastest. From there you pick how far to go, from a single agent to the whole customer team. One flat price, no per-seat, no agency retainer.