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AIROIOPS ("AIROIOPS," "we," "us," or "our") is an AI consulting and automation business headquartered in Las Vegas, Nevada, operated by Gianny Rodriguez. We build custom AI systems, automations, and operational infrastructure for small and mid-size businesses across the United States.
These Terms of Service ("Terms") govern every engagement, purchase, or use of services you ("Client," "you," or "your") obtain from AIROIOPS, whether initiated through airoiops.com, a discovery call, a signed proposal, a direct message, or any other channel. By engaging AIROIOPS, you agree to these Terms in full.
If you are engaging on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
AIROIOPS offers the following service categories. Specific scope, deliverables, and pricing for each engagement are defined in a separate Proposal or Statement of Work ("SOW") agreed upon in writing before work begins. Prices listed below are current as of the effective date and may change for future engagements.
A discovery-to-roadmap engagement. We conduct a structured intake, analyze your current operations, and deliver a custom AI Roadmap (typically 12 to 18 pages) identifying your highest-leverage AI opportunities, quick wins, and a prioritized build plan. Offered free.
Custom-built AI systems, automations, workflows, and integrations. Custom-scoped and priced per project, defined in a separate SOW.
Ongoing operations, maintenance, optimization, and expansion of your AI infrastructure. Scoped and quoted in writing per engagement. Retainer scope is agreed in writing at the start of each engagement period.
An AI-powered social media content engine for real estate professionals. Scoped and quoted in writing per engagement, with individual-agent and brokerage-level options. Exact terms are specified per client SOW.
Group or individual training sessions on AI tools, automation strategy, and business operations. Scoped and quoted in writing per engagement. Custom packages available.
We may offer additional services as our capabilities expand. Any service not listed above is subject to a custom quote and separate written agreement before work begins.
All paid engagements follow this sequence:
We do not begin work before a written SOW is accepted and the applicable payment has been received.
Unless otherwise specified in the SOW, payment is structured around milestones. Deliverables for a given milestone are released only after the corresponding invoice is paid in full. We reserve the right to pause work if an invoice remains unpaid for more than 7 calendar days past its due date.
Invoices are issued via email to the address you provide. Payment is due upon receipt unless a specific due date is stated on the invoice. Accepted payment methods are specified in each invoice.
Invoices unpaid for more than 14 calendar days past the due date are subject to a 1.5% monthly late fee on the outstanding balance. Repeated non-payment may result in termination of the engagement per Section 15.
Monthly retainer fees are billed at the start of each service month. Retainer services for that month are contingent on payment being received. Cancellation of a retainer requires 30 days written notice (see Section 15).
Fees do not include applicable taxes. You are responsible for any sales, use, VAT, or other taxes assessed on services rendered in your jurisdiction.
All fees paid to AIROIOPS are non-refundable. Because our services involve immediate deployment of time, expertise, research, and custom-built systems, we do not offer refunds once work has begun on any milestone. This applies to builds, retainers, workshops, and all other paid services.
Instead of refund guarantees, we provide a shared performance dashboard giving you real-time visibility into results, automation activity, and system health throughout the engagement. If you have concerns at any milestone, we address them before proceeding, not after invoices are paid.
If AIROIOPS fails to deliver a specific milestone that was agreed upon in writing, we will re-deliver that milestone at no additional charge or issue a partial credit at our sole discretion. This is our only remedy for non-delivery.
Your engagement with AIROIOPS requires active participation. You agree to:
Delays caused by your failure to meet these obligations may result in adjusted timelines and will not trigger any refund or penalty to AIROIOPS.
Many AIROIOPS engagements require access to your existing business accounts and platforms, including but not limited to advertising platforms (Meta, Google Ads), CRM systems, email providers, phone systems, scheduling tools, and payment processors.
By engaging AIROIOPS and granting us account access, you represent and warrant that:
We will not access any account for purposes outside the agreed scope. We recommend revoking access credentials upon completion of any engagement or upon termination of the relationship. We are not responsible for your accounts after access is revoked or after the engagement ends.
AI systems, language models, and automation platforms are probabilistic tools. They do not guarantee consistent or perfect output. Automated workflows may behave unexpectedly due to changes in underlying APIs, model behavior, or data inputs. You acknowledge that:
AIROIOPS builds on top of third-party platforms and APIs. These include, without limitation: Make.com (automation infrastructure), Retell AI (voice agent infrastructure), Anthropic Claude API (language model), Notion (data and knowledge management), Netlify (hosting and deployment), Calendly (scheduling), QUO (business phone and messaging), Google Workspace (email and calendar), and Meta and Google advertising platforms.
We are not responsible for:
You are responsible for maintaining your own accounts and subscriptions with all third-party platforms required for your engagement.
You are responsible for the security of all API keys and credentials you provide or that are created within your accounts as part of your engagement. We handle credentials with care and store them only as required for active work. You should rotate credentials when an engagement ends.
AIROIOPS does not guarantee any specific business outcome, revenue result, lead volume, conversion rate, cost savings, time savings, or return on investment.
We deliver documented AI systems, automations, workflows, and roadmaps. Their impact on your business depends on factors beyond our control, including your existing operations, market conditions, how you implement recommendations, staff adoption, and the performance of third-party platforms.
Case studies and testimonials shared on our website reflect individual client experiences and are not guarantees of similar results.
Upon receipt of full payment for an engagement, you own the custom deliverables created specifically for your business, including custom code, automation blueprints, written roadmaps, and content created in your accounts. Ownership transfers only after all invoices for the engagement are paid in full.
AIROIOPS retains ownership of its general methodology, frameworks, prompt structures, templates, reusable components, and any pre-existing tools, systems, or intellectual property that existed before your engagement or that we develop independently. We retain the right to use generalized knowledge and patterns gained from your engagement to improve our methods, provided we do not disclose your confidential business information.
Some deliverables may incorporate third-party software, libraries, or AI-generated content subject to their own license terms. We will disclose any material third-party components in the relevant deliverable.
We may reference the general nature of our work with you (industry, type of automation built, high-level results) in our portfolio, website, or marketing materials, without disclosing confidential business information. If you prefer not to be referenced at all, notify us in writing and we will honor that request.
Both parties agree to keep the other's non-public business information confidential and not to disclose it to third parties without consent, except as required by law or as necessary to perform the engagement (for example, to a subcontractor under a comparable confidentiality obligation).
"Confidential information" includes, without limitation: business strategies, financial data, customer data, account credentials, internal processes, and the specific contents of any SOW or deliverable.
This obligation survives termination of the engagement for a period of 3 years.
We take reasonable precautions to protect any business data you share with us. However, no transmission or storage method is perfectly secure. We are not liable for unauthorized access resulting from security vulnerabilities outside our direct control.
You are responsible for ensuring that any data you provide us complies with applicable privacy laws in your jurisdiction (including but not limited to CCPA or any state-level equivalent). Do not provide us with protected health information (PHI) unless we have a separate Business Associate Agreement in place.
Our full data practices are described in our Privacy Policy, which is incorporated into these Terms by reference.
To the maximum extent permitted by applicable law, AIROIOPS's total liability to you for any claim arising out of or relating to these Terms or any engagement will not exceed the total fees you paid AIROIOPS in the 3 months preceding the claim.
In no event will AIROIOPS be liable for any:
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if AIROIOPS has been advised of the possibility of such damages.
Some jurisdictions do not allow limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless AIROIOPS and its representatives from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising out of or related to:
You may terminate an ongoing retainer or multi-phase engagement by providing 30 days written notice to AIROIOPS. You remain responsible for all fees accrued up to the termination date, including any milestone payment that became due before or during the notice period. Prepaid fees for future milestones that have not been started are refundable at our discretion.
We may terminate or suspend your engagement immediately, without penalty, if:
Upon termination, we will deliver any substantially completed work product for which payment has been received. Incomplete milestones for which no payment has been received will not be delivered. Your ownership of delivered work (per Section 10) survives termination. Confidentiality obligations survive termination.
We prefer to resolve any dispute informally. If a dispute arises, the party raising it must provide written notice and give the other party 30 days to attempt informal resolution before initiating formal proceedings.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or any engagement will be resolved by binding arbitration administered by a recognized arbitration body in Clark County, Nevada, under that body's commercial rules. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.
Class action waiver: You agree to resolve any dispute with AIROIOPS on an individual basis only. You waive any right to bring a class action or representative proceeding against AIROIOPS.
Notwithstanding the above, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction without first going through arbitration.
These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law provisions. To the extent any claim proceeds in court rather than arbitration, you consent to exclusive jurisdiction in the state and federal courts located in Clark County, Nevada.
We may update these Terms from time to time. The updated Terms will be posted at airoiops.com/terms with a new effective date. For active engagements, changes will not apply retroactively to work in progress under a signed SOW unless both parties agree in writing. Continued use of AIROIOPS services after updated Terms are posted constitutes acceptance of the revised Terms.
For questions about these Terms, to give notice, or to raise a dispute:
For privacy-related questions, see our Privacy Policy.